This Privacy Policy explains how bx99 collects, uses, stores, shares, and protects the personal data of Malaysian players and visitors. Please read it carefully before creating an account or using any bx99 service.
1.1 bx99 ("bx99", "we", "us", "our") operates the online casino and sports betting platform accessible at bx99.win (the "Platform"). We are committed to protecting the privacy and personal data of all Platform users ("you", "your", "Player").
1.2 This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of your personal data when you visit, register on, or interact with the bx99 Platform. It also describes your rights in relation to your personal data and how to exercise them.
1.3 By accessing the bx99 Platform or creating a registered account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, please discontinue use of the bx99 Platform immediately.
1.4 This Policy should be read alongside the bx99 Terms & Conditions and Responsible Gaming Policy.
2.1 bx99 collects personal data in the following categories, depending on how you use the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (MyKad / passport) | Account registration & KYC verification |
| Contact Data | Email address, Malaysian mobile number, mailing address | Account registration & profile updates |
| Financial Data | e-Wallet account references (Touch n Go, Boost, GrabPay), bank account details (Maybank, CIMB, Hong Leong), transaction history in MYR | Deposits, withdrawals & payment method verification |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, responsible gaming tool usage | Gameplay activity on bx99 |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Each Platform visit (automated collection) |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support interactions |
| KYC Documents | MyKad image, passport scan, proof of address document, payment method proof | Identity verification process |
2.2 bx99 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required for regulatory compliance purposes, in which case you will be notified separately.
3.1 bx99 uses the personal data we collect for the following purposes:
4.1 bx99 processes your personal data on the following legal bases:
5.1 bx99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
5.3 All third-party data processors engaged by bx99 are required to implement appropriate technical and organisational security measures and to process personal data only on bx99's documented instructions.
6.1 bx99 uses cookies and similar tracking technologies on the Platform for the following purposes:
6.2 You can manage non-essential cookie preferences through your browser settings. Disabling certain cookies may limit your access to some bx99 Platform features.
7.1 bx99 retains your personal data for as long as your account remains active and for such additional period as is required to comply with our legal and regulatory obligations. Specifically:
7.2 Where data is no longer required for any lawful purpose, bx99 will securely delete or anonymise it in accordance with our internal data management procedures.
8.1 bx99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
8.2 Notwithstanding these measures, no internet-based data transmission or storage system is guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bx99 will notify you without undue delay in accordance with applicable regulatory requirements.
9.1 Subject to applicable law and our regulatory retention obligations, you have the following rights in relation to your bx99 personal data:
9.2 To exercise any of these rights, please contact bx99 via live chat or email at: [email protected]. We will respond to all valid requests within 30 calendar days. Complex or multiple requests may require an extension of up to a further 60 days, in which case we will notify you of the extended timeline.
10.1 The bx99 Platform integrates third-party game software, payment processing systems, and technical infrastructure services. Each third party operates under its own privacy policy and data processing terms. bx99 has contractual arrangements with all third-party processors requiring compliance with applicable data protection standards.
10.2 bx99 is not responsible for the privacy practices of any third-party service provider beyond the contractual obligations we impose upon them.
11.1 The bx99 Platform is strictly prohibited to persons under the age of 21 years. bx99 does not knowingly collect personal data from individuals under this age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the personal data, and report the matter to our responsible gaming compliance team.
11.2 Parents and guardians are responsible for monitoring minors' internet usage and ensuring that children do not access gambling platforms including bx99.
12.1 bx99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform services. The effective date at the top of this Policy will be updated accordingly.
12.2 Where changes are material, bx99 will notify registered players via their registered email address or through a prominent Platform notification prior to the changes taking effect. Continued use of the bx99 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
13.1 For privacy-related enquiries, data subject access requests, or concerns regarding bx99's handling of your personal data, please contact our Data Protection team via:
13.2 We are committed to resolving all privacy-related concerns promptly and transparently. If you believe your data protection rights have been violated and our internal process has not resolved your concern, you have the right to lodge a complaint with the relevant supervisory or regulatory authority.
Six ways bx99 keeps your personal information and MYR balance secure
Every bx99 session — login, gameplay, deposit, withdrawal — is secured with bank-grade SSL encryption. Your credentials and MYR transactions are protected end-to-end.
Sensitive personal data — including identity documents and financial records — is encrypted at rest on bx99 servers. Access is restricted to authorised personnel only.
bx99 verifies every player's identity before processing withdrawals. MyKad and passport verification protects both your account and the integrity of the broader bx99 player community.
bx99 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the bx99 ecosystem and its regulated service partners.
Data processing at bx99 is conducted in compliance with international gaming authority requirements, including AML and KYC obligations applicable to licensed online gaming operators.
bx99 processes data subject access requests, rectification requests, and erasure requests within 30 days. Contact support anytime to exercise your privacy rights as a bx99 player.
Your data is protected. Your MYR balance is secure. Your privacy matters to us.
Access Your bx99 Account21+ only. By registering you accept this Privacy Policy and our Terms & Conditions.